| |
| Home | Industries | Call Center |
| |
| Call Center software
designed by Call Center people - it's not only our
customers who rely on CQ to run their business, we
do too. |
| |
In today's highly
competitive business environment, outstanding
customer service is paramount. Ensuring your agents
have all the answers to hand is a natural step to
ensure professional round-the-clock customer care. A
solution from CQ will ensure that your customers
receive professional, concise and efficient answers
first time, every time.
CQ provides flexible solutions that streamline
contact center operations across a number of
industries. CQ is an advanced software application
where our open architecture allows for easy
integration into 3rd party complementary
applications. CQ provides a platform for our clients
to implement inbound, outbound, email & CRM
campaigns through one simple and consistent
interface.
|
| |
CQ offers the following
key benefits: |
| |
 |
Ensures best practice, consistency and
strict adherence to regulatory
procedures. |
|
Ensures all customer data is captured
correctly and accurately - first time,
every time. |
|
Provides agents with script knowledge,
without specific client training. |
|
Allows agent rotation with contact center teams. |
|
Reduced training time for agents. |
|
Provision of key performance sftats for
managers at the click of a button. |
|
Basic scripting can be carried out at
source by contact center staff. |
|
Web
access provides remote login for
management and clients. |
|
Full
invoicing & billing module specifically
aimed at outsourced contact centers. |
|
|
| |
CQ is one of a
best-of-breed ordering application developed
specifically for call centers processing food
orders, featuring: |
| |
|
Caller ID
for quick customer recognition. |
|
Mapping of
customer address to determine delivery store. |
|
Support
for future and recurring orders. |
|
Customer
service module to handle complaints. |
|
Suggestive
selling prompts to maximize each transaction. |
|
Advanced
integration with the point of sale system at
each unique restaurant for real-time menu
updates, pricing and tax computation. |
| |
|
A powerful
central customer database that unifies
customer identification and order history
across ordering channels to enable targeted
marketing. |
| |
|
| |
| |
